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Technical Support

  • Ref: 288085
  • Type: Temporary
  • Location: Wappingers Falls, NY
  • Industry: Medical Devices
  • Job Level: Associate
  • Pay: $16.00 - $20.00/hr.

Opportunity Description

We are currently seeking a Technical Support Specialist who will be responsible for providing technical assistance and support for the company's products, enduring customer satisfaction, and coordinating and implementing solutions for the customer.

Job Duties

  • Answer phone calls and emails from customers, internal and external
  • Create and Maintain service tickets for all customer interactions, through to closure
  • Collaborate and discuss solutions internally and outside the department to coordinate the most effective solution.
  • SW testing as required
  • Customer Feedback reporting and escalation
  • Providing good customer service to all
  • Identify emerging technical issues; collect information, test and confirm, escalate as needed, provide team(s) work around or solution.

Experience & Skills Required

  • Two plus years’ experience in technical service – tier 1/2 technical support role preferred.
  • Ability to identify problems, mediate issues, develop solutions, and implement a course of action.
  • Experience working with Various products and technologies (PC Hardware, and Software, light pneumatics)
  • Must have basic knowledge of computer and electronics repair and operational theory.
  • Must have good mechanical skills to facilitate walk through of repairs over the telephone.
  • Excellent communication skills both verbal and written.
  • Must be able to communicate effectively with a broad range of individuals at all levels.
  • Must be able to complete assignments as agreed upon and assure customer is completely satisfied.
  • Must be proficient in computer operation including but not limited to, Windows, Remote Troubleshooting Software, various CRM (Customer Relationship Management) programs.
  • Must have a sense of urgency in resolving customer issues or perceived issues.