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Customer Service Representative

  • Ref: 288777
  • Type: Direct Hire
  • Location: Bethel, CT
  • Industry: Chemicals
  • Job Level: Experienced Non-Manager
  • Pay: $60,000 - $70,000

Opportunity Description

We are seeking an experienced Customer Service Representative with strong communication, customer service and organizational skills.  This fabulous new opportunity will join an established team to support a growing global business and will report directly to the Customer Service Manager. 

Company Information

Our client is a specialty chemical manufacturer supplying ingredients to the Specialty Chemical, Consumer Products and Personal Care industries.  

Job Duties

  • Provide knowledgeable, friendly, courteous service, respond to customer inquires and act as an ambassador for the company presenting the company positively to customers and the industry.   
  • Receive and process product orders, prepare product pricing, provide customer confirmations, monitor shipping and delivery of products to customers.
  • Provide timely response to customers regarding orders, inquiries regarding product, pricing and other information requested.  Follows up on order status, shipping /delivery schedules and notifies customers.
  • Coordinate problem resolution when required. 
  • Interact with Sales, Production, Shipping and other departments as needed to resolve customer concerns and expedite requests.  Interact with Production and QC concerning back-orders and re-evaluations.  
  • Knowledge of shipping, receiving and product inventory procedures as they apply to order processing. 
  • Generate sales leads details to sales department regarding potential customers and product inquiries.
  • Enter and maintain customer contracts and bids. 
  • Maintain knowledge of company’s products and terms so as to provide clear information to customers.
  • Adhere to company, state and federal environmental & safety policies and procedures.
  • Performs miscellaneous job-related duties as assigned. 

Education

  • High School Diploma or GED.
  • Three to five years’ experience directly related to the duties and responsibilities specified.  

Experience & Skills Required

  • Dedication to provide friendly, courteous and responsive service to customer inquiries, ensure that customers feel valued.
  • Strong communication, interpersonal and multi-tasking skills.
  • Proficient in MS Excel, Word, and quickly acclimate to internal data entry systems.
  • Excellent verbal and written skills necessary. 
  • Ability to provide International customer communication.