Minimum 5 years as a Telecommunication engineer in a company of comparable size and requirements and have experience in major projects to install complete telephone systems from start to finish.
Minimum 5 years of call center experience. Minimum 5 years of IVR programming experience. This is an AVAYA Telecom shop. NOT CISCO.
Strong knowledge of IVR, Call Centers, and telecommunication systems for large organizations, with high-volume calls
Communication: Reports, correspondence, and presentations demonstrate strong written and verbal skills. Ensures staff is kept informed of the Medical Center and departmental priorities. Communicates vision statement and organizational goals and demonstrates commitment toward their achievement.
2. Professional Development: Participates in conferences, workshops, and other professional development activities to maintain licensure and/or remain professionally current with advances in the field of expertise.
3. Staff Development: Ensures staff receive mandated in-servicing in Safety, Quality Assurance, Risk Management, Customer Service, Infection Control, and any other in-service that may apply.
4. Problem Solving: Recommendations and decision-making reflect strong analytical skills and focus on quality, cost containment, and the impact of change on other departments.
5. Customer Service Management: Incorporates the Medical Center's Customer Service and Organizational Goals in developing and/or revising departmental policies and systems. Continually reviews the service delivery process to exceed customer expectations. Is perceived as a role model by staff, and peers in customer service leadership.
6. Project Management: Participates in multidisciplinary task forces, committees, and projects, demonstrating team spirit and ability to work with different internal customers. When leading a project team, demonstrates the ability to bring together different views and skills toward timely and effective completion of project objectives.