Essential Functions and Responsibilities Include the Following:
1. Install EPIC Cadence (Scheduling and Registration) applications, and new components, and upgrade existing applications. Communicate configurations and application settings.
2. Provide go-live and rollout support. Support users on EPIC applications, modules, and functionality.
3. Provide application troubleshooting support EPIC. Resolve the issue, forward it to the correct group for remediation, or elevate it to the vendor if required.
4. Assist with determining how a new system, upgrade, or new component can best meet the needs of the users.
a. Analyze business/clinical needs and requirements.
b. Evaluate t